Do you require a deposit to hold my pet's
Why board my pet?:
There are a few reasons
why boarding your pet really has their best interest in mind, especially over
somebody just checking in on them a couple of times a day. Here are some of
One big reason is
At a boarding facility your pet is
looked in on throughout the day. They are constantly in the company of humans or
pets (let's not forget they are pack animals). Because of this
there is less time for them to feel
lonely and they won't spend their days
walking from room to room searching for you.
Another reason is that a quality boarding facility is
designed to be as escape proof as possible. Let's face it, if your pet's family isn't home,
they don't want to be home either. They may try to escape to go looking for
you once they realize you aren't coming home at your normal time. I have personally heard of a dog jumping over a six foot high fence after
being let out in the morning when his family wasn't home, and another breaking
out a window. And then there are the two Labs who broke out of the room
they were supposed to be confined to and somehow managing to turn on the
water in an upstairs bathroom... $20,000 damage was done by the time
someone came back to check on them.
Left unattended for many
hours between a caregiver's visits, your perfectly well behaved pet
could become mentally bored and adopt a destructive behavior, possibly
In conclusion, boarding your pet
should not be thought of any differently than sending a child to camp. They
are more adaptable than we often give them credit for.
Can I bring my petís bed?:
Bedding from home is encouraged because it makes their area "homier".
This goes a long
way in relaxing your pet and giving them something to lie on that they
are familiar with.
Can I bring toys from home for my dog?:
Certainly! Toys also
make your pet's environment homier. Oversized toys are best because they
wonít slide under the kennel fencing and get away from your dog. As long as you are comfortable
allowing your dog toys, so are we. Over long stays we will rotate your pet's
toys to keep them mentally stimulated. There are some toys and treats we
don't recommend. An example of those would be toys filled with plastic BBís, flat rawhide chips
and smoked (cooked) bones.
Can I bring my petís food?:
Yes. Our rates are based on feeding your pet the food you bring from
home and mixed (if applicable) the way they are used to getting it. It is more
labor intensive at feeding time, but we do not charge extra for this service.
Getting the same brand and flavor of food that they are used to is one less change they must adapt to.
If your pet eats food that must be cooked, please precook and package it in the quantities that you would like it
served and we will heat it in a microwave if needed. BARF, or raw diets, are also acceptable if prepackaged
in sealed bags for individual meals.
My dog is on
medication and I put it in their food for them to take. Can you do this?:
Yes, but not all boarded pets have the same appetite they do at home
or they may eat around it. They are more likely to take their pill if they are getting it in a treat.
I suggest you get your pet accustomed to taking their pills in a piece of
cubed cheese, hot dog or something else they love the taste of before boarding them.
My dog is on medication and I put the pill in the back of his throat and hold their mouth closed. Can you do this?:
Yes, but please keep in mind, not all pets react favorably to someone
they just met pushing a pill down their throat and holding their mouth closed.
It is in everyoneís best interest and less stressful to your dog if he gets
used to taking his pills in a treat prior to their stay, but as long as your
dog isn't aggressive we can do this.
What if my dog wonít
relieve himself while in his
of the dogs we board won't use their outside run to relieve themselves, so
this is pretty normal. This is why all of our guests have outside activities
scheduled. It give them ample opportunities each day to relieve themselves on a
natural surface like they are used to doing at home.
Can I pick up my pet outside of your normal business hours?:
certain circumstances yes, and at no additional
charge as long as you are on time for your appointment. My
number one priority is providing a relaxed environment for all our guests.
Dogs coming and going at all times during the day tends to keep the
kennel "wound up". Because of this, I am only open
certain times for picking up and dropping off. We can discuss if
I am going to be offering a holiday or Sunday checkout when you make
Will my dog pick up an odor at your kennel?:
are no unpleasant smells or strong chemical odors associated
with my kennel. Also, if I get a dog in who has an unpleasant
smell about them (not to be confused with a normal doggie smell), they will get a bath before joining the rest
of the group. I pride myself on returning everyone's pet to
them in the same condition, if not better, that they arrived in.
Could I have someone my pet knows visit him while he is being boarded?:
The request to have someone they know visit them is not in your pet's best
interest, so I recommend against it. Most pets adapt easily to us and our routine and I try to avoid
anything that could disrupt them and make them feel like they are being left
all over again. You are more than welcome to call and check on
What vaccinations do you require for my pet to be boarded or groomed?:
For dogs we ask that the Rabies be up to date
and the Distemper combo (DHLPP, DHP3...) have been given at some time during the dog's life.
Bordetella (Canine Cough) is optional. I do not require the Canine
Cough/Bordetella vaccine. If you are making the reservation on
short notice and one of your dog's vaccinations are overdue, please call
vaccinations are rapidly changing and my requirements may differ from that of
your veterinarian and other boarding facilities. For cats I ask that their Rabies vaccination be up
to date, the FVRCP vaccine has been given at some time during their life and no vaccinations
were given immediately prior to boarding. Cats are very susceptible to reactions from vaccines and
it is best that they are not introduced to a new environment if they
are feeling under the weather from a vaccine. We like to verify your pet's records before they
arrive to avoid any confusion at check in.
I do not feel it is right to ask my customers to do anything
different with their pets than I do with my own. At present the only vaccinations my older
dogs receive are Rabies every three years, but you should certainly do what you feel comfortable with.
Rabies is the only vaccination required by law. I do however get
their blood tested every 3-5 years to check for immunities against Parvo and
Distemper. You can read an excellent article by Dr. Bob Rogers from Texas by
clicking here: New
Vaccination Protocols There's a lot to read, but it's well worth it.
Is my pet likely to "catch something"
at a boarding facility?:
Just like a child is more likely to catch a cold by attending
school rather than being home taught, the higher concentration of pets at a
boarding facility increases the chance that your pet could be exposed to
something. However, not all pets that are exposed to a virus or bacteria
come down with any symptoms of being ill at all. That's what a healthy immune system is for.
Many pet owners and veterinarians now feel that a pet can carry immunity throughout its
its puppy vaccinations, much like we do. Many veterinarians are now
offering titre tests to check for immunity, rather than automatically
vaccinating your pet whether they need it or not. Another thing to keep in mind is that many viruses
and bacteria are
airborne, so if your pet
goes outside in your yard, for walks around the neighborhood, to the grooming
salon or mobile grooming van,
to the pet superstore, or even to the
veterinarian's office, this will also increase the chance that they could come in contact with
a virus or other illness and become sick, even from your
own clothing or that of someone visiting them. So really your pet isn't
any more likely to catch something at a good boarding facility than many other
places you probably don't even think about.
At Best Friend Pet
Center we have installed a screening process like many other kennels
are doing across the country and abroad. I ask that none of our
guests go to the veterinarian's office, grooming salon, dog show, pet superstore or other public gathering of dogs
in an enclosed building for at least 14 days
prior to coming here. I believe that this policy greatly reduces the
a pet being exposed to parasites or an illness and "carrying something" into the
building that could be spread amongst out guests.
Do you require a deposit to
hold my pet's reservation:
the past, Best Friend Pet Center asked that a valid credit card number
be on file to hold your pet's reservation, just like any hotel or
cabin you are renting for your vacation would. If you cancel
your reservation within our cancellation period we would charge your
card for the cancellation fee. This is all gone over when you
make a reservation with us. However, due to an unfortunate
circumstance from a new customer over Thanksgiving 2015, we now
require a deposit be made in advance from new customers during our
peak times. We are calling this new policy our Anita DiVecchio
Best Friend Pet Center does
not overbook our guests. What we do is put people on a waiting
list during our busy times. If somebody cancels and we have
enough time we can often get a hold of someone from our list before
they make other plans. It is very unfortunate when we have an
empty run over a holiday because someone else cancelled their pet's
reservation on short notice. Especially when we have a regular
customer on our list. Most customers understand the position
they are putting us in, but then there are those who have given us an
invalid credit card, then tell us they will stop out to pay the
cancellation fee and they never do... So now, if you are not an
established customer, we require an actual deposit to enter a
reservation and assure there is room for your pet. If you choose
we can run your credit card in advance for the deposit. This
deposit will be in the amount of the cancellation fee and will be
applied to your pet's stay. If you need to cancel and it is
outside our cancellation period, the deposit will be returned to you.
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